Before you complete your shopping order, we would like to explain our policies so you know what to expect. Use this portion of our site if you have questions on ordering, shipping, or returns, please feel free to email us with any questions.
Web Site Images
The photographs in our Online Catalog are representative of the items we stock. We guarantee that the items shipped to you will be the one shown in the photographs. What you see is what you get: we ship you the actual items pictured. Stock changes often, so if there is an item that you liked that was then sold, re-check our Web Site because we may have posted something similar. We restock our store shelves often. All merchandise is shipped directly to you from Cape Cod, MA.
All shipping/insurance is paid by the customer. Shipping is calculated based on weight and the mode of shipping: UPS, United States Postal Service, or regular ground freight for larger items. For international shipping we use UPS or United States Postal Service.
Satisfaction guaranteed! If you're not happy with your order for any reason at all, please contact us to make arrangements for a return. We'll refund you for the items you choose not to keep. Shipping charges and handling are not refundable. If you prefer, call us at 1-508-477-3500 to talk to us personally.
The following conditions apply for a return:
- Merchandise may be returned within 10 days of receipt.
- The purchaser is responsible for all postage costs related to a return. We recommend that you use a trackable shipping method and keep your tracking number until we confirm that we have received your return.
- Goods must be returned in the condition in which they were received.
- Returns must be in their original packaging.
- We do not give refunds on merchandise or the shipping and handling charges for international orders (including Canada) if you refuse to pay duties, tariffs, or other fees. Contact your local Post Office or Customs Authorities before you place your order to find out what such charges might be.
If you paid for your purchase with a credit card, a credit for your return will be applied to the same card, usually within 48 hours. Contact your credit card company to find out how long it will take for the credit to be posted to your account.
If you paid for your merchandise with a certified check or money order, to request a refund check, please call us at 1-508-477-3500 to talk to us personally.